Customer Service
Inspections
Permits
Projects

Often, one of the most difficult processes for communities to manage is citizen communications. Promptly responding to requests for infomation and services is an essential component of any successful organization. With the explosion of the web, there is an affordable new media for communicating with citizens.

The Impact web services for the Customer Service module allows communities to maximize communication with community residents via the web. Citizens can directly submit requests and comments to community officials with web forms integrated into their web site. A wizard is provided to enable the inclusion of the communication in the Impact Customer Service module.